YOUR ONE-STOP-SHOP
COMMON QUESTIONS
How do i place a order?
1: View the Catalog
Browse our full catalog to see what’s available. Check for size availability, stock levels, and sold-out items.
2: Request Additional Info
Need better pictures or more details? Send a direct message to one of our social media accounts:
-Instagram: @Naptowncloset
-Snapchat: @Naptowncloset
3: Submit Your Order
Use the SKU system provided in the catalog to make a list of the items you want. Send your list to us via any of the social media platforms mentioned above.
4: Confirm Your Order
Once we receive your list, we’ll message you back as soon as possible. We’ll confirm availability and finalize the total price.
5: Complete the Order
Once we finalize the total, I'll provide you with an order form. Fill out the info needed, and when you're ready, simply click "Pay Now" to complete your purchase.
6: Payment & Shipping
Once you submit the form your order will be processed and shipped, and you’ll receive tracking details via phone/email.
If you have any questions, feel free to message us anytime!
Thank you for supporting Naptown Closet!
What are shipping rates and estimated time for delivery?
1. Shipping Rates:
- We offer FREE shipping for all orders within the U.S.
2. Processing Time:
- Orders are processed in 1-3 days and dispatched the same day after payment confirmation.
3. Delivery Time:
- Estimated delivery time is 2-3 business days from the date of dispatch.
- Actual delivery times may vary depending on shipping destination and carrier delays.
4. Tracking Information:
- Customers will receive a shipping confirmation with tracking information once the order has been dispatched.
Care Instructions.
1. Cotton
Washing:
- Machine Wash: Use cold or warm water (up to 30°C or 85°F) to prevent shrinking and fading. Turn the garment inside out to protect prints and colors.
- Detergent: Use a mild detergent.
- Cycle: Select a gentle or normal cycle.
Drying:
- Air Dry: Lay flat on a clean, dry towel or hang to dry to avoid shrinking.
- Avoid: High heat settings in the dryer.
2. Polyester
Washing:
- Machine Wash: Use cold water to prevent color bleeding.
- Detergent: Use a standard laundry detergent.
- Cycle: Opt for a gentle or normal cycle.
Drying:
- Air Dry: Best to air dry to maintain fabric integrity and avoid heat damage.
- Optional: Can use a low heat setting in the dryer if needed.
3. Wool
Washing:
- Hand Wash: Use cool water (30°C or 85°F) and a wool-specific detergent.
- Soak: Gently soak the garment, avoiding agitation to prevent felting.
Drying:
- Air Dry: Lay flat on a towel, reshaping as needed. Avoid hanging to prevent stretching.
4. Denim
Washing:
- Machine Wash: Use cold water to minimize color fading and shrinkage.
- Detergent: Use a mild detergent.
- Cycle: Opt for a gentle or normal cycle.
Drying:
- Air Dry: Hang or lay flat to dry. Avoid the dryer to prevent shrinking and wear.
5. Nylon/Spandex
Washing:
- Machine Wash: Use cold water to prevent damage.
- Detergent: Use a gentle detergent.
- Cycle: Choose a gentle cycle to protect the fabric.
Drying:
- Air Dry: Lay flat or hang to dry. Avoid high heat which can damage elastic fibers.
6. Leather
Cleaning:
- Spot Clean: Use a damp cloth with mild soap for spots. Avoid soaking.
- Condition: Apply a leather conditioner to keep the material supple.
Drying:
- Air Dry: Allow to air dry naturally. Avoid direct heat sources.
7. Fleece
Washing:
- Machine Wash: Use cold water to prevent pilling.
- Detergent: Use a mild detergent.
- Cycle: Opt for a gentle cycle.
Drying:
- Air Dry: Best to air dry to maintain the fleece’s texture. Avoid high heat in the dryer.
General Tips
- Sorting: Always sort laundry by color and fabric type to avoid damage and color bleeding.
- Inside Out: Turn garments inside out to protect prints and colors.
- Zippers & Fastenings: Close zippers and fastenings before washing to avoid snagging.
- Spot Test: For any new or delicate items, do a spot test with the detergent to ensure it doesn’t cause damage.